Masina Hospital deserves appreciation for having such outstanding doctors. A big thank you to Dr. Faisal Qureshi and Dr. Shubham Jain for their professionalism, kindness, and patient-centric approach who truly made a difficult experience much easier for me. They both deserve all 5 stars. Because of them, I felt heard, cared for, and safe. I was extremely stressed because my insurance claim was initially getting rejected and my bill had gone close to 1 Lakh. I was also on leave without pay, and the thought of additional room charges being added felt overwhelming. At a time when I was anxious and worried, Dr. Faisal Qureshi stepped in and handled everything with remarkable calmness, professionalism, and genuine concern. He patiently explained the situation, addressed every question with clarity, and took the time to guide and support me when I needed it the most. His confidence and reassuring nature were a huge relief. The billing and TPA team be thoroughly trained by Dr. Qureshi to create a patient- friendly environment at every hospital. Dr. Shubham Jain was equally supportive, attentive, and caring throughout my treatment. Both doctors showed exceptional medical knowledge, empathy, and dedication — the qualities every patient hopes to find in their healthcare providers.
A heartfelt thank you to Dr. Hamdulay and Moosa Hamdulay (CEO of Hamdulay Heart Foundation) Thank you so much for taking such good care of my grandfather during his bypass surgery and recovery. We truly appreciate your skill, kindness, and support throughout this time. Your team made us feel comfortable and cared for, and we are deeply grateful for the excellent treatment and hospitality. My grandfather is recovering well, and it’s all thanks to your hard work and dedication. From the first consultation to the final discharge, every step was handled with professionalism and empathy. You took the time to explain everything clearly, which gave us confidence and peace of mind during a very stressful period. We always felt that my grandfather was in safe hands. We are especially thankful to the nurses and support staff who showed such patience and care. Their gentle approach and constant attention made a big difference in his recovery. It’s rare to see such a combination of medical excellence and genuine compassion.
I’m writing this review with a broken heart. My mother-in-law is no longer with us, and I believe DR. SALMAN ALI SAYED (Nephrologist) at this hospital is responsible. He misdiagnosed her condition - or failed to diagnose it properly at all. Her health deteriorated rapidly under his care. What could have been treated became fatal because of medical negligence. We trusted this doctor with someone we loved. We believed he would help her. Instead, we lost her. The rushed appointments, the failure to listen to our concerns, the lack of proper and unnecessary testing - it all added up to a tragedy that didn’t have to happen. This hospital treated her like a SOURCE of REVENUE, not a HUMAN BEING fighting for her life. She’s gone now. Our family is shattered. And I have to live every day knowing that better care could have saved her. To anyone reading this: PLEASE get a second opinion. Ask questions. Demand answers. Don’t trust blindly like we did. If this review saves even one person from what we went through, then maybe her death won’t be completely meaningless. We will never get her back. Don’t let this happen to your family.
I am shahraaz khan , i would like to extend my heartfelt gratitude to Masina Hospital Trust, Dr. Zainul Abideen Humduley Sir , and the entire medical team for their exceptional care and support. Also adding a very important name Mr.Zaheer Shaikh who had helped me thru out the journey help me guide me and such a gentlemen, Your professionalism, compassion, and dedication made a remarkable difference throughout the entire treatment process. I truly appreciate the effort, patience, and kindness shown by everyone involved. Thank you for going above and beyond in ensuring the best possible care and comfort.
Thanks Dr Zahir and team, It was a great experience. Your team was courteous, helpful and kind. They maintained the flow seamlessly and professionally. My heartfelt thanks to all of you. All the best and keep the noble work going. Jitendra Acharya Lumina CloudInfra Airoli, Navi Mumbai
