I admitted to Ankura hospital for my delivery. Where I observed Excellent staff, Absolutely amazing doctors. A personal thanks to Dr Anusha Rao for amazing treatment for my baby. All staff are treating us in good situation where we feel It's not about the treatment but also the mental support as well. I pay my sincere thanks to the doctors and the wonderful support from the staff here. Highly recommend Ankura Hospital.
*Positive:* "Great experience! Staff were helpful and caring. Clean facilities too! ⭐⭐⭐⭐⭐" "Had a wonderful experience at ANKURA HOSPITAL! The doctors and nurses were super attentive and caring, explaining everything clearly. The facilities were clean and comfortable, and the overall service was efficient. A big thank you to the entire team for making our visit so smooth! ⭐⭐⭐⭐⭐" So now we have decided to choose Ankura Hospital for Delivery
Overall very good experience. Very prompt response by doctors and nursing team on emergency. Smooth cashless insurance process. Very well maintained room with clean washroom. One point to highlight, no hot water in washroom.
Despite paying a substantial amount at the hospital reception, we were still repeatedly asked to make additional payments just to see the doctor for barely two minutes. This is absolutely inhumane and disgraceful. The hospital appears to function purely as a money-making business with zero empathy for patients and their families. At such a difficult time, being treated like a walking wallet is mentally exhausting and unacceptable. Extremely disappointed with this lack of ethics, compassion, and basic humanity.
I had a mixed experience at Ankura Hospital, Aundh. My 2-year old son was admitted to the PICU for seizures and fever medical care was OK , and doctors explained the treatment well. However, several issues need improvement: 1.PICU Visitor Policy and SOP Awareness The PICU visitor policy is clearly posted on the front door, but unfortunately, the hospital staff and even some doctors did not seem fully aware of it. Every staff member we asked gave us a different excuse for why only one family member could visit, even though the policy allowed two visitors during specific times. At the same time, I noticed that 20–30 hospital staff, including security guards, housekeeping staff, admin staff, nurses from other wards, and trainees, were freely entering the PICU without following any clear safety compliance. For three days, my baby was the only patient in the PICU out of 8–10 beds, all others were vacant. I strongly suggest that the hospital management should train all staff properly on SOPs and policies, and these should be discussed during daily briefings to ensure everyone follows the same guidelines. 2.Transparency in Billing One major concern I could not properly convey to Dr. Milind was that I wanted a clear, item-wise daily summary of medicines and other treatment-related consumables so I could understand the costs in detail. Unfortunately, I did not receive this information even for a single day. On the day of discharge, I was shocked to see the final bill amount it reminded me of the typical movie scene where the bill surprises the patient’s family after treatment. My average daily expense came to around Rs. 22,600, which felt excessive without proper breakdown and explanation. 3.Other Services and Facilities The basic amenities and facilities need a lot of improvement: o on the fourth floor, the drinking water machine did not provide hot water, so we had to go to the fifth floor every time. There were no disposable paper cups available near any water machine on any floor. o there was no mobile charging point in the public waiting areas. o In the washroom, there was a tissue roll but no stand to hold it properly. o Since it was the rainy season, the hospital should keep 1–2 spare umbrellas near the entrance for patients or attendants to use if they need to step out. There were umbrellas available, but only for security staff. o The food quality in the hospital canteen was also not satisfactory the coconut chutney was just like coconut water, the sambhar had hardly any vegetables, the soup was served without an underliner, and sometimes the food was too oily or too salty. 4.Children’s Facilities Ankura is a children’s hospital, but there was hardly anything for child engagement. There were no cartoon paintings, colorful designs, or a play area. They should have a small children’s lounge with toys, swings, slides, or seesaws to keep kids engaged and comfortable. Additionally, on the 7th floor common area, there should be a microwave so parents who bring home-cooked food can reheat it if they miss their meal time while taking care of their child. 5.It’s a children’s hospital, but there is no Wi-Fi in the rooms. Sometimes, when parents are unable to calm their child, it would really help if they could play the child’s favorite cartoon shows on a phone or tablet. Although there are some cable channels, many kids prefer watching specific cartoons like Cocomelon. Providing Wi-Fi would make it much easier for parents to keep their children calm and entertained during their stay. 6.Medicine Explanation at Discharge Discharge Process: Doctors should explain all prescribed medicines properly; we felt rushed and had to revisit for clarification. Overall, while the treatment at Ankura Hospital was good and my baby received proper care, I hope the management will look into these important areas and make improvements. Better staff training, clear billing, improved basic facilities, and child-friendly amenities would really help make the experience stress-free for parents during such difficult times.
