Hello, I would like to share my birth story at Cloudnine Malad with you all 🦋 At my 38-week PV, my doctor *Dr. Nikhil Datar* found my cervix still firm and undilated, and with his calm guidance, we decided to wait for labor to start naturally. As I neared 40 weeks with no signs, under his advice, we chose to go ahead with induction on the night of October 8th. With my husband’s constant support and the *incredible nurses team* at *Cloudnine* by my side, with every breath and every push I gave it everything I had. After an hour of pushing, my baby finally arrived on 9th October 2025. The moment he was placed on my chest, all the pain disappeared, replaced by pure love and gratitude. ❤️🦋✨ A huge thanks to Dr. Nikhil Datar, Dr. Khyati, and the entire Cloudnine Malad team for helping me deliver naturally, with emotional and physical support whenever I needed it throughout the journey. 🙏🏼✨❤️ Also Dr. Riya for physiotherapy sessions and Dr. Digisha for their appropriate Diet! Which helped for smooth delivery.
After everything I went through, I feel obligated to share what happened even after my earlier review. Cloudnine later arranged a meeting with their Admin Head, Dr. Anurag Mishra and Pediatric Doctors, Pediatric Assitant Doctors and Head Nurse to “explain” the clinical reason behind my baby’s death. Unfortunately, what I received was not an explanation—it felt like an attempt to justify the fact that they failed to diagnose the infection that ultimately took my child’s life. Their answers felt vague, defensive, and deeply unsatisfactory. When I raised the hygiene issues I had personally witnessed repeatedly in the NICU—nurses refusing to wear masks and head caps even when requested, support staff roaming around without proper attire, the same uniforms being worn while eating and moving around the hospital, mosquitoes and flies inside the NICU, doctors walking in with open hair, plumbers and AC maintenance workers entering without mask or cap and with visibly unclean clothing—the response shocked me even more. Instead of acknowledging the severity of these concerns, I personally felt that the explanations given by senior staff, including members of the Pediatrics department, almost downplayed or indirectly justified the behavior. At one point I even felt they were implying that these hygiene lapses had nothing to do with my baby’s death—raising the question: If these conditions are "acceptable," then what standards is this hospital truly operating on? To me, this attitude was alarming and disrespectful. Even after admitting in front of me that these lapses “shouldn’t have happened” and promising to “rectify” them, when I requested a written apology—something I believe any responsible institution should willingly provide—they immediately hid behind bureaucracy. I was told to email management because they were “not the decision-makers.” I did that. And what did I receive? Not a reply. Not an acknowledgment. Just a phone call stating that the management refuses to give any written apology. For a hospital that charges premium rates per day, this level of accountability is, in my opinion, disgraceful. As a grieving parent, is a written apology for the negligence I witnessed too much to ask? Do parents who trusted this brand name not deserve even basic respect when things go wrong? The fact that the management did not even have the decency to respond in writing speaks volumes about how little they value patient families once a tragedy occurs. What I experienced—from the care to the hygiene, from the communication to the follow-up—felt like a complete collapse of responsibility, empathy, and integrity. I sincerely hope no parent has to stand where I stood, asking for answers and dignity, and receiving excuses and silence instead. To any parent considering this hospital: please think carefully. My experience has forever shattered my trust in Cloudnine NICU, their systems, and their leadership.
This review is about Cloudnine NICU. *Facts: 1. Between October to November 2025 4 Pre-Term babies have lost their lives in *Cloudnine NICU 2. When my baby was admitted there were 4 pre-term babies in NICU and my baby was the 3rd one to loose his life. As per statistics this is 25% success rate.* *Based on this they can only handle babies above 34 weeks late Pre-Term babies.* Experience: My experience with the NICU at Cloudnine was deeply traumatic and heartbreaking. I lost my son after 36 days, and the pain is something I carry every day. Throughout our stay, I felt the staff showed little compassion toward us as parents in crisis. In my personal experience, many team members seemed unprofessional and inattentive. I often felt that basic hygiene practices, including mask-wearing, were not consistently followed. Seeing mosquitoes and flies inside a NICU was shocking and distressing for me. As a parent, it destroyed my confidence in the environment where my baby was fighting to survive. The communication from the medical team felt confusing and lacking in clarity. I was repeatedly left feeling helpless and unheard. My baby fought bravely and was supposedly close to being discharged. Yet I was told that the cause of his sudden deterioration couldn’t be identified. This left me devastated and questioning the overall quality of care. The emotional insensitivity I felt from certain staff members only deepened my pain. What should have been a place of expert care felt, to me, completely the opposite. I hope no other parent has to go through what I experienced here. Based on my personal experience, I would not choose nor recommend anyone to choose Dr. Piyush Shah, Dr. Tanushri Mukherjee, or their team again. I personally felt unsupported and lost trust in their approach to care. I sincerely hope no other parent has to go through what I experienced here. For me, this entire experience was a devastating failure in compassion, communication, and care. I request other parents to choose wisely.
A Truly Life-Changing Experience with Dr. Meghana & Team (Cloudnine Hospital) My experience with Dr. Meghana at Cloudnine Hospital has been nothing short of magical. She turned my high-risk pregnancy into a smooth, full-term and healthy delivery — something I will remain grateful for all my life. From 22 weeks onwards, when I was diagnosed with a very short cervix and intermittent internal os opening, Dr. Meghana stood by me at every step. She performed an emergency cerclage with outstanding expertise and handled my case with exceptional care, confidence, and calmness. Her guidance, positive outlook, and constant encouragement gave me the strength to believe I could reach full term — and I did. What truly sets her apart is her warmth and approachability. No matter how small my doubt was, she always responded patiently with a reassuring smile. She is an extremely experienced doctor, and her judgment has been perfect throughout my journey. A heartfelt thank you as well to Dr. Jacqueline and the entire team (Dr.Kunda, Dr.Jacqueline ,Dr Naina, Manisha mam, Shayli, Seema sister) . They were always available, supportive, and approachable, helping me through every concern. I also want to highly recommend Cloudnine Hospital for maternity care. The hospital environment, staff support, and overall attention to both mother and baby are exceptional. It’s the best place for expecting mothers who want expert guidance and compassionate care. Today, I hold my healthy baby boy in my arms because of their dedication and top-class care. I will always remain deeply grateful. Highly recommended to all expecting mothers.
I had an incredible experience with Dr. Meghna Sarvaiya and her team at Cloud Nine Hospital. What I expected to be a clinical, professional setup turned out to be a warm and reassuring journey. From day one, Dr. Meghna and her team made me feel completely comfortable and supported. Her guidance and encouragement throughout my pregnancy gave me the confidence for a normal delivery—and we did it! Special thanks to Dr. Kunda, Dr. Praveena, Dr. Jacline, Dr. Niyati, Seemaji, and Shaili for their consistent support through pregnancy, delivery day, and postpartum recovery. Highly recommend Dr. Meghna and her team for anyone looking for compassionate and expert pregnancy care. So grateful for this memorable journey! 💛
